The instrument has a 1-year warranty with the exclusion of consumables (i.e. syringe, needle, batteries). Phone warranty is up to the device manufacturer (Motorola). It is currently 1-year on the phone model included in the package.
What is the Warranty on the Instrument?
The instrument has a 1-year warranty with the exclusion of consumables (i.e. syringe, needle, batteries). Phone warranty is up to the device manufacturer (Motorola). It is currently 1-year on the phone model included in the package.
Would there be Software Updates / Patches available?
Yes! We include free software updates for your device lifetime (5 Years).
How fast should I Increase or Decrease the Flow Rate the Drop Size when I want to do Advancing & Receding Contact Angle Measurement?
We suggest using the flow rate of 1-2 ul/s. One rotation of the syringe plunger included in the package means 5ul. You can calculate the rotating speed based on this value.
What is the difference between Polynomial & Young-Laplace Fitting?
Young-Laplace Method
Polynomial Method
How do I Calibrate the Instrument?
We provide a bubble level to level the stage. You need the image calibration number (outer diameter of the needle) and the gravity if you are using Yonge-Laplace method for measurement. You do not need to do any calibration for the Polynomial fitting method. No other calibration is needed.
What is the Difference between the Standard & Automatic Version of the Flagship Model?
In the standard version, the drops will be generated manually. We include a threaded plunger syringe from Hamilton in the package. Additionally, for the sliding angle measurement, the tilting of the stage will be manual.
In the automatic version, you can generate the drop with a set volume and the flow rate. Additionally, for the sliding angle measurement you can choose the tilting rate and angle. Everything else apart from these 2 components is the same.
What will I Receive in the Box?
Check out our Unboxing video to understand what you will receive in the package.
Would your company be replacing the Smartphone as the Manufacturer Support is Discontinued?
Yes! You only need to purchase the updated phone model. We will provide compatible apps for the new phone model free of cost.
Do you Sell the App on its Own?
For accuracy purposes, we are restricted to using Motorola Stylus phone or an iPhone (iOS 15 or above) as we need access to raw images to best utilize our image processing algorithms. If you have access to either of the phones, we will simply give you the rest of the setup at a reduced price.
Is it Possible to Use the Instrument Offline?
Yes! Once the app is activated, it does not require an internet connection to work.
Can you Record a Video?
We can capture multiple images and play it back as a video.
How Fast can your Camera take Pictures?
10 frames per second
What is the Maximum Syringe Diameter that can be loaded on Equipment
We have a one-size, syringe holder currently for the size of Hamilton syringe we ship in the package. If you need it to be wider, just let us know what size you need and we can custom design one per your requirements.
Can you do Captive Bubble Measurement?
Yes!
Can you do Interfacial Tension Measurement between two immiscible liquids?
Yes! We can do Interfacial Tension Measurement between two immiscible liquids using pendant drop method in our Surface tension module.
How to Choose among Neumann method, Fowkes Method, and Oss & Good method for Surface Free Energy Measurement?
These three methods are the most widely used methods to calculate the solid surface energy. Any of them can calculate the solid surface energy for you. However, the literature suggests that depending on the type of surface you want to do the measurement for, one/ two of these methods may perform better than others. So, we suggest that you first check what method is most widely used for your sample in the literature and select the same when you do your measurement.
Which Methods are Included for Surface Free Energy Measurement?
What are the Best Practices for Surface Tension Measurement?
1. Slowly increase the volume and remember the shape of the drop just before the drop detaches from the needle.
2. Generate a second drop with the similar shape as the last one before detaching.
What are the Best practices for Contact Angle Measurement?